FREQUENTLY ASKED QUESTIONS

To make a reservation, you can do so through our website or through our Call Center at (+34) 922 79 76 61 or email info.santamaria@hovima.com , available 365 days a year, 24 hours a day

For inquiries about direct bookings made on our official website or call center, you can contact (+34) 922 79 76 61 or info.santamaria@hovima.com available 365 days a year, 24 hours a day.

For inquiries regarding bookings made through physical or online travel agencies, we recommend contacting the agency directly.

We accept the following payment methods: Visa, MasterCard, American Express and cash on receipt.
Depending on the rate chosen during your booking, payment can be made at the time of booking or at check-in.
Remember that you will need a valid credit or debit card and a photo ID.

Payment for 100% of your stay will be made at the time of booking confirmation through a charge to your credit card.

This rate is non-refundable in case of cancellation or no-show. One modification is permitted free of charge. If the new reservation is more expensive, the difference must be paid. If it is cheaper, no refund will be issued. Modifications must be made at least 7 days prior to arrival.

*All modifications are always subject to availability and may involve a change in the booking price.

A deposit will be charged at the time of booking (the amount varies depending on the dates of your stay). Deposits charged upon booking confirmation are non-refundable in case of cancellation (at any time). The remaining balance must be paid upon check-in.

In case of non-show at the hotel, the deposit already collected will not be refunded and will be billed as a cancellation fee.

Rates are subject to change at no extra cost. Changes are always subject to availability and may involve a change in the deposit and booking price.

For any questions regarding changes, extensions, or canceling your reservation, it is essential that you contact us by email at: info.santamaria@hovima.com

On our website, in the Offers section, you can view all available offers. https://www.hovimasantamaria.com/ofertas.html

Ages 13 and up.

Yes, only if accompanied by a person over 18 years of age.

It's our loyalty program that gives access to multiple benefits:
• 5% discount on bookings on the official website
• Priority booking of the most exclusive rooms in our hotels
• 10% discount on food and drinks during your stay
• Drinks included in the pension plan, according to the “Terms and Conditions” of Club HOVIMA
• Welcome gift for stays of 3 nights or more

There is no additional cost.

Registration or login to the HOVIMA Club is done during the booking process.

The reception is open 24 hours a day.

If you are inside the hotel, you can contact reception by dialing “9” from your apartment phone. If you are outside the hotel, please call (+34) 922 71 27 77

For any request, it is essential that you contact us by email at: info.santamaria@hovima.com .

Pets are not allowed.

Yes. We have an area in reception where you can leave your luggage if needed. You can also book a courtesy room.

You can check availability and prices on our website https://www.hovimasantamaria.com/alquila-un-vehiculo.html . If you rent a car through this link, you'll receive a 50% discount on parking.

Yes. We partner with a transfer company that provides transfers to and from Tenerife airports. You can book this service during the booking process or via the following link .

Queen Sofia Airport: 19 km
Los Rodeos Airport: 82 km

Yes. All common areas except beach access and some rooms depending on availability.

Torviscas Beach: 600 meters

Check-in is from 3:00 PM and check-out is before 12:00 PM. If your room is ready upon arrival, you will not need to wait until 3:00 PM to check in.

If you need to leave the room later than 12:00, subject to availability, we can offer a late checkout for an additional fee.

If you arrive after the restaurant's opening hours, you can request a cold dinner or you can choose to have lunch on any other day during your stay, by notifying info.santamaria@hovima.com in advance.

NO. All our rooms are non-smoking.

Yes. You can request it at reception or specify it in the comments when making your reservation. It can be placed as long as the apartment's capacity allows. There is no extra charge.

Yes. We have cots available; it's a free service that you can request when making your reservation or at reception.

Cleaning is done five days a week. We offer a sustainable Hovigreen program to reduce cleaning and help the environment.

Yes. All our rooms are equipped with a safe.
You can purchase this service at reception, for an additional cost.

Air conditioning is only available in Economy apartment types.

Yes. We offer irons and ironing boards available at reception upon request and with a required deposit.

Yes. We offer a laundry service at an additional cost.

Yes. We have a covered and monitored parking lot at an additional cost.

The swimming pools are open from 10:00 to 18:00

The hotel does not have a spa, but guests can access our Cool Spa located at the HOVIMA Costa Adeje – For Cool Adults, just a few minutes from the hotel. It is open daily from 10:00 AM to 6:00 PM. The circuit lasts 90 minutes and costs €20 per person for guests staying at HOVIMA hotels. We offer a wide range of facial and body treatments. You can find details of the facilities and treatments on our website : https://www.hovimacostaadeje.com/cool-spa.html

Yes. The hotel has a Mini Club for children from 4 to 11 years old.

Yes. We have a wide range of daytime and nighttime activities.

Yes. We have a pool towel service with a required deposit.

No. The hotel does not have a gym.

The swimming pools are heated during the winter months (01/11 – 30/04)

Yes. Wi-Fi is free and available throughout the hotel.

It is not possible to pre-book parking. You can request it directly upon arrival at our reception for an additional fee.

Schedules are subject to change and may vary.

Breakfast: 7:00-10:00
Lunch: 13:00-15:00
Dinner: 7:00 PM - 9:30 PM

Yes. We have options for restricted diets, gluten-free, lactose-free, and special dishes for vegetarians, vegans, etc. We recommend requesting these in advance by emailing info.santamaria@hovima.com

Yes. You can check the offers directly at reception, during the booking process or by contacting our Call Center at (+34) 922 79 76 61 or email available 365 days a year, 24 hours.

Breakfast served buffet-style in the main restaurant

Snacks at the pool bar

LUNCH with buffet service in the main restaurant or at the pool bar (subject to availability)

DINNER with buffet service in the main restaurant

From 11:00 a.m. to 0:00 a.m. (midnight)

All-Inclusive package drinks selection available at Pool Bar, Main Restaurant and Flynn & Flanagan Irish Pub every day during their respective opening hours.

Drinks and products not included are offered at a discount for our All Inclusive customers.

Please consult the menu of each point of sale for more information and prices.

Daily replenishment of the minibar.